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Privacy policy

Privacy Policy for JM Entertainment LLC

Effective Date: 1/10/2025

At JM Entertainment LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services. This policy also outlines how we ensure that payment information is securely handled in compliance with PCI-DSS standards.

1. Information We Collect

We may collect the following types of information when you interact with our website or use our services:

  • Personal Identification Information: Name, email address, phone number, and mailing address.
  • Payment Information: Credit card numbers, expiration dates, and billing information (Note: We do not store sensitive payment card data on our systems; payment processing is handled by PCI-compliant third-party services).
  • Event Information: Details related to events you attend or book, including ticket purchases, seating preferences, and other event-related preferences.
  • Usage Data: Information about how you use our website, including cookies, IP addresses, and browser information. This data helps us improve our website and services.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To Process Transactions: We use your payment information to process payments for event tickets or services. All payment information is securely processed by PCI-compliant third-party payment processors.
  • To Provide Customer Support: We may use your contact information to respond to your inquiries, resolve issues, or provide you with support.
  • To Improve Our Services: We use usage data and preferences to enhance the user experience, optimize our website, and improve the services we provide.
  • For Marketing Purposes: With your consent, we may use your email to send promotional offers, event updates, or other relevant information. You can opt out of marketing communications at any time.

3. How We Protect Your Information

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it. Some key security practices include:

  • PCI-DSS Compliance: We use third-party payment processors that are PCI-DSS compliant to securely handle all credit card and payment transactions. We do not store sensitive payment data (such as credit card numbers or CVV codes) on our systems.
  • Encryption: We use Secure Socket Layer (SSL) encryption to protect data transmitted between you and our website, including payment information.
  • Access Control: We restrict access to personal information to authorized personnel only. All employees with access to sensitive data are trained to adhere to PCI-DSS standards and data security practices.

4. Third-Party Service Providers

We may share your information with third-party providers who assist us in providing our services, such as payment processors, event ticketing systems, or marketing platforms. These providers are required to use your information only for the purposes for which it was shared and must comply with applicable data protection laws and PCI-DSS standards when handling payment information.

  • Payment Processors: All payment transactions on our website are processed by PCI-compliant third-party payment providers. These providers securely handle your credit card information and are responsible for ensuring the security and compliance of the payment process.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect data about your usage of our website. This helps us improve your browsing experience and optimize our services.

  • Types of Cookies Used:
    • Essential Cookies: Necessary for basic website functionality, such as processing transactions.
    • Analytics Cookies: Help us understand how visitors interact with our website so we can make improvements.
    • Marketing Cookies: Used to show relevant advertisements based on your browsing activity.

For more information about how cookies are used and how you can control them, please refer to our Cookie Policy.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You can update or correct any inaccurate information we have about you.
  • Deletion: You may request that we delete your personal information, subject to certain legal requirements.
  • Opt-Out: You can opt-out of receiving marketing emails at any time by clicking the unsubscribe link in any marketing communication or by contacting us directly.

To exercise any of these rights, please contact us at [email protected] or call 803-288-8319.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, we will securely delete or anonymize your data.

8. International Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States. By using our website and services, you consent to this transfer.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated. By continuing to use our services after changes are made, you agree to the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

JM Entertainment LLC
390 Montgomery Road
Lancaster, SC 29720
[email protected]
803-288-8319